Privacy Policy
1. Who we are
BuildManager ("BuildManager", "we", "us", "our") is a business registered as BuildManager.Cloud (ABN 91 108 269 164), operated from the Gold Coast, Queensland, Australia. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What personal information we collect
We collect personal information that is reasonably necessary to provide the BuildManager service. Specifically:
- Account information — your name, email address, business name, ABN, role.
- Job and project data — site addresses, client names, contact details, supplier and trade contacts, cost figures, files and notes you upload.
- Usage information — log data, IP address, browser and device information, the pages you view and actions you take inside the application.
- Billing information (when applicable) — handled by our payment processor; we do not store full card numbers ourselves.
- Communications — emails or messages you send us.
3. How we collect it
We collect personal information directly from you when you create an account, use the application, or contact us. We also collect technical information automatically through cookies and similar technologies. We do not knowingly collect personal information about minors.
4. Why we collect it
We use personal information to:
- provide, operate and improve the BuildManager service;
- authenticate users and protect against unauthorised access;
- process payments and manage subscriptions;
- respond to your enquiries and provide support;
- send service-related communications (transactional emails, security alerts, product updates relevant to your account);
- comply with our legal obligations.
We do not sell your personal information.
5. Disclosure
We disclose personal information only where it is necessary for the purposes listed above, and only to:
- Service providers — including our database host (Supabase), email delivery, payment processor, and error-monitoring tools. These providers are bound by their own confidentiality obligations.
- Connected services you authorise — for example, Xero, when you connect your Xero account to BuildManager.
- Law enforcement or regulators — where required or authorised by law.
6. Overseas disclosure
Some of our service providers are located outside Australia, including in the United States and the European Union. Where personal information is transferred overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures include encryption in transit (TLS), encryption at rest, role-based access control, row-level security in our database for tenant isolation, and regular review of access logs. No system is perfectly secure; if you suspect a breach of your account, contact us immediately.
8. Data retention
We retain personal information for as long as your account is active and for a reasonable period afterwards to meet legal, accounting and dispute-resolution needs. When you cancel, your data remains exportable for 30 days. After that, we either delete or de-identify it, unless we are required by law to retain it longer.
9. Your rights
Under the Privacy Act you have rights to:
- access the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion (subject to our legal retention obligations);
- withdraw consent where processing is based on consent;
- complain to us, and if unsatisfied, to the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, email hello@buildmanager.cloud. We aim to respond within 30 days.
10. Cookies
BuildManager uses essential cookies to keep you signed in and to remember your preferences. We do not use third-party advertising or behavioural-tracking cookies on the application. The marketing website may use a privacy-respecting analytics tool to understand aggregate traffic — no personal information is collected through it.
11. Notifiable data breaches
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC as required under the Notifiable Data Breaches scheme.
12. Children
BuildManager is intended for use by adults in a professional context. It is not directed at children under 16.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will notify account holders of material changes by email. The "Last updated" date at the top of this page reflects the latest version.
14. How to contact us
| Privacy contact | BuildManager.Cloud |
| hello@buildmanager.cloud | |
| Address | Gold Coast, Queensland, Australia |
| ABN | 91 108 269 164 |
If you are not satisfied with how we handle a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner: oaic.gov.au.