Terms of Service

Last updated: 8 July 2026 · Version 1.1

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the BuildManager software-as-a-service ("Service"), provided by BuildManager.Cloud (ABN 91 108 269 164), operated from the Gold Coast, Queensland, Australia. By signing up for an account or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years old and authorised to enter into a binding contract on your own behalf or on behalf of an organisation. By accepting these Terms on behalf of a business, you confirm you have the authority to do so.

3. Your account

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us at hello@buildmanager.cloud immediately if you suspect unauthorised access. We may suspend or terminate accounts that we reasonably believe have been compromised, abused, or used in breach of these Terms.

4. Free trial

BuildManager offers a free trial of three (3) months with up to three (3) active jobs and three (3) users. No credit card is required to start. At the end of the trial we may invite you to subscribe to a paid plan; if you choose not to subscribe, your account will be downgraded or closed. Your data remains exportable for 30 days following cancellation or closure.

5. Subscription, plans and payment

Paid plans, when launched, will be billed in advance on a monthly or annual basis at the rates displayed at the time of purchase. All prices are in Australian dollars (AUD) and include GST where applicable. You authorise us (and our payment processor) to charge your nominated payment method for each billing cycle. If a payment fails, we may suspend your access until the balance is paid.

Each plan includes limits on active jobs, users and storage as described on our pricing page at the time of purchase. If your usage exceeds the limits of your plan — including after a downgrade — we will not delete your data; instead, content in excess of your plan's limits may become read-only until you upgrade or reduce usage. We may change plan features, limits or pricing on reasonable notice; changes will not reduce what you have already paid for in a current billing period.

6. Refunds and cancellation

You may cancel a paid subscription at any time from within your account. Cancellation takes effect at the end of the current billing period. Except where required by Australian Consumer Law, we do not provide refunds for partial billing periods.

7. Acceptable use

You agree not to:

• use the Service for any unlawful purpose or in breach of any applicable law;
• attempt to gain unauthorised access to the Service, any other user's account, or our infrastructure;
• reverse-engineer, decompile, or otherwise attempt to extract the source code of the Service, except to the extent permitted by law;
• upload material that is malicious, infringes third-party rights, defames any person, or is otherwise unlawful;
• resell, sublicense, or otherwise commercialise the Service without our written permission;
• scrape, harvest, or systematically extract data from the Service.

8. Your data

You retain ownership of all data you upload to or generate within the Service ("Customer Data"). You grant us a limited licence to host, process, transmit, copy and display Customer Data solely for the purpose of providing the Service to you.

You are responsible for ensuring you have the right to upload Customer Data and that it complies with applicable laws. You acknowledge that BuildManager is a tool — you remain responsible for the accuracy of figures, the validity of variations, the timing of payment claims, and any other business decisions made using the Service.

9. Service availability

We aim to keep the Service available 24/7 but we do not guarantee uninterrupted operation. We may perform scheduled maintenance with reasonable notice, and may suspend access without notice in response to security incidents, abuse, or events outside our reasonable control.

10. Intellectual property

The Service, including its software, design, content, trademarks (including "BuildManager" and the BuildManager logo), and all associated intellectual property, are owned by BuildManager or our licensors. No rights are granted to you other than the limited right to use the Service in accordance with these Terms.

11. Third-party integrations

The Service integrates with third-party services such as Xero. Your use of those third-party services is governed by their own terms. We are not responsible for the availability, accuracy, or behaviour of third-party services, and we are not liable for any loss arising from their use.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded, restricted or modified by agreement.

13. Limitation of liability

To the maximum extent permitted by law, BuildManager is not liable for any indirect, incidental, consequential, special or punitive damages, including lost profits, lost data, business interruption, or loss of goodwill, arising out of or in connection with the Service. Our total aggregate liability to you for any claim arising out of these Terms or your use of the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.

BuildManager is a tool that supports business decisions; it does not provide legal, accounting, financial, building, engineering or other professional advice. You are responsible for verifying the suitability and accuracy of any output for your specific circumstances.

14. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, damage or expense arising out of: (a) your use of the Service in breach of these Terms; (b) Customer Data you upload; or (c) your breach of any applicable law.

15. Termination

You may terminate by cancelling your account at any time. We may suspend or terminate your account if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us or other users. Provisions of these Terms that by their nature should survive termination (including IP, liability, indemnity, governing law) will so survive.

16. Changes to these Terms

We may update these Terms from time to time. We will notify account holders of material changes by email at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of Queensland, Australia. You and BuildManager submit to the exclusive jurisdiction of the courts of Queensland and the courts competent to hear appeals from them.

18. Contact

Questions about these Terms? Email hello@buildmanager.cloud.